How/Why/Should you “Refactor User Experience”

The UPA Conference was great — it was especially useful to see the wide range of experiences from the UX trade with agile methods. The diversity of scenarios is tremendous.
I originally considered submitting the topic of this post, refactoring UX, to the Agile 2009 conference, but decided that the notions I was [...]

Agile at UPA 2009

I’m looking forward to attending the Usability Professional’s Association (UPA) conference next week. There’s a slew of agile focused events.
I’m participating in the Best Practices of UCD in AgileWorkshop on Monday, organized by Cindy Lu, Lynn Miller (DBLP, ‘05 podcast), and Thyra Rauch (I-D).
Here’s an excerpt from my position paper for the workshop on [...]